Cancun Bay All Inclusive Hotel Exterior photoCancun Bay All Inclusive Hotel Exterior photoCancun Bay All Inclusive Hotel Restaurant photo
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From155US$ /night
Check-in
16May2026Select date
Check-out
17May2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

Overview & Features

Boulevard Kukulkan Km 3, Cancun, Mexico
-
Close to Playa Linda beach
Very good
7.9
7.5
/10
3.9
/5

Amenities

Cancun Bay All Inclusive Hotel offers exceptional on-site amenities for guests. The outdoor pool includes a deck and hammocks for relaxation over the sea. Two bars, including the Cenote Bar facing the ocean, provide a variety of drinks in a casual setting.

Rooms

The hotel comprises 133 rooms tailored for various guest needs, including the spacious Family Master Suite for up to 8 guests. Standard Rooms offer garden or pool views, while Ocean View Superior Rooms enhance the stay with ocean vistas. All accommodations are equipped with essential amenities for a comfortable experience.

Location

Cancun Bay All Inclusive Hotel is situated at the entrance of the Cancun Hotel Zone, directly across from the Bay of Isla Mujeres. This location provides easy access to local attractions and a small beach for relaxation and recreation. Guests can enjoy the stunning sunsets that this prime spot offers.

Dining

The hotel features multiple dining options, including El Faisán, a buffet restaurant offering international cuisine. La Vista Sushi Zen provides a specialized menu for sushi enthusiasts, while La Trattoria focuses on Italian dishes. Personalized service ensures that all guests' gastronomic needs are met efficiently.

Entertainment and Activities

Cancun Bay All Inclusive Hotel offers a range of activities to enhance guests' experiences, including local tours showcasing regional beauty. A focus on wellness is evident with therapeutic massages available at the spa. Evening entertainment includes live music and shows at the Lobby Bar.

Highlights

Location: Entrance to Cancun Hotel Zone

Rooms: 133 rooms including Family Master Suite

Dining: El Faisán buffet and La Vista Sushi Zen

Wellness: Therapeutic massages at the spa

Activities: Local tours and live entertainment

“What stands out here is its appeal to families, particularly with the spacious suites accommodating up to five adults. With its beachfront location, accessibility features, and diverse dining, this all-inclusive caters to a wide range of travelers. The romance service is a plus, making it ideal for weddings and special occasions.”
Hotel logo
Edward HayesEditor-in-Chief at Beachresort
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Pick the Room Type That Suits You

Choose from spacious beach suites, family rooms, or cosy couples’ retreats with perks like breakfast and free cancellation
Superior Ocean View
2 persons
335 sq. feet 
1 King-size bed
Shower
Coffee machine
Standard Double Room
2 persons
335 sq. feet 
1 King-size bed
Shower
Coffee machine
Junior Suite
2 persons
605 sq. feet 
2 King Size Beds
Shower
Coffee machine
Master Suite
2 persons
1035 sq. feet 
1 King-size bed
Shower
Coffee machine
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Facilities

Enjoy comfortable stays and unforgettable experiences at our beach resorts
Facilities: Great
8.0/10Review score

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Private beach
  • Lift
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Billiard tables
  • Table tennis
  • Yoga class
  • Aerobics

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner
  • Packed lunches
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Board games
  • Children's play area

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Karaoke
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Jacuzzi
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Patio
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Dining Onsite

Guests are invited to indulge in a delightful array of dining options at Cancun Bay All Inclusive Hotel, where flavors from Italy, Mexico, and Asia collide in family-friendly settings. Each venue promises a unique culinary experience, infused with both traditional and modern influences, making every meal a special occasion.
Cancun Bay All Inclusive Hotel Restaurant photo
Cancun Bay All Inclusive Hotel Restaurant photo
Cancun Bay All Inclusive Hotel Restaurant photo

Faisan

Italian, Mexican, Tex-Mex
Ambiance
Family friendly
Key Offerings
A diverse menu featuring vegetarian, vegan, gluten-free, and dairy-free options, complemented by the chef's international dinner specials that surprise guests nightly.
Reservation
no
Open for breakfast, brunch, lunch, and dinner.

La Piña Continental Breakfast

Continental
Ambiance
Casual and inviting
Key Offerings
Start the day with a refreshing continental breakfast, served daily with a selection of snacks and light dishes to keep energy levels high.
Reservation
no
Open for breakfast and lunch from 07:00 - 17:00.

La Vista Sushi Zen

Japanese, Sushi
Ambiance
Family friendly, Traditional, Modern
Key Offerings
Experience a fusion of flavors with an exquisite selection of sushi and Japanese fare, perfect for a relaxing dinner in a modern yet welcoming setting.
Reservation
no
Open for dinner.

BBQ

Tex-Mex, Grill/BBQ
Ambiance
Family friendly, Traditional, Modern
Key Offerings
Delight in flavorful Tex-Mex BBQ dishes, ideal for those looking to enjoy a hearty dinner with family and friends in a vibrant atmosphere.
Reservation
no
Open for dinner.

Tratoria

Italian
Ambiance
Family friendly, Traditional, Modern
Key Offerings
Savor authentic Italian classics in a warm setting, perfect for families who want to enjoy traditional flavors and hearty meals together.
Reservation
no
Open for dinner.

Location & Nearby Attractions

Boulevard Kukulkan Km 3, Cancun, Mexico
Map view
Boulevard Kukulkan Km 3, Cancun, Mexico
Nearby
Marina Cha-Chi
200 ft
Beach
Playa Temptation
1000 ft
Linda Beach
1800 ft
Beach
The Ocean Spa Beach
1800 ft
Restaurants
Las Hijas De La Tostada
4600 ft
Boulevard Kukulcan,166 Hotel Zone
Las Hijas De La Tostada Cancun
1100 ft
km 3.5 Blvd. Kukulcan
Explore Cancun
Explore Cancun Beyond the Resort
Top Attractions
Activities
Dining
Entertainment
Playa Langosta
25 minutes walking
Family-friendly beach with soft sand and clear waters. Enjoy swimming, sunbathing, and nearby eateries.
Scenic Tower Cancun
12 minutes walking
Offers panoramic views of Cancun from over 200 feet high. Unique rotating design provides changing vistas.
Mercado 28
10 minutes driving
Lively market with local crafts, authentic cuisine, and vibrant culture. Great for souvenirs and local food.
Crococun Zoo
15 minutes walking
Interactive zoo featuring a variety of wildlife. Ideal for families with hands-on experiences and guided tours.
Float Fun Cancun
20 minutes walking
A family-friendly water park with inflatable obstacle courses. Enjoy fun and exercise for all ages.
El Eden Ecological Reserve
8 minutes walking
Relaxing nature reserve with lush pathways and wildlife. Perfect for peaceful strolls and unwinding.
Las Hijas De La Tostada Cancun
4 minutes walking
Casual spot known for seafood tostadas. Fun atmosphere, fresh flavors, and affordable prices.
Galeon Capitan Hook
14 minutes walking
Dinner cruise offering a pirate-themed experience. Enjoy seafood cuisine while sailing on the Caribbean.
Captain Hook
10 minutes walking
Family-friendly dinner show featuring pirates and entertainment. Unique experience with food and stories.
Puerto Cancun Marina Town Center
25 minutes walking
Vibrant shopping center with bars, boutiques, and restaurants. Great for an evening out or family day.
Getting around beach destinations
City Centre
Cancun9 min  ·  3.5 mi
Airports
Isla Mujeres (ISJ)30 min  ·  12.4 mi
Cancun (CUN)32 min  ·  12.9 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Breakfast
At the hotel Cancun Bay All Inclusive guests are invited to a full breakfast served for free. 
Children & extra beds
There are no extra beds provided in a room. 
Pets
Pets are not allowed.
Number of rooms:
70
Former name
Q BAY Suites

Guest Ratings & Coastal Resort Reviews

See What Past Guests Had to Say About Their Stay
Review summary
Based on recent reviews
Powered by AI
Cancun Bay All Inclusive Hotel is often praised for its great value, offering a pleasant experience with good food choices available in the buffet and specialty restaurants like the Japanese one. The hotel boasts two swimming pools and a small beach area, allowing for sunbathing in the sea. Some guests have noted that occasionally, getting enough towels was an issue. many appreciate the clean and spacious rooms, some even upgraded to master suites with multiple bathrooms, and the convenient location at the beginning of the hotel zone, close to a bus stop.
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Review score
Based on 2468 verified reviews
8.2/10
Great
80%
Recommend
Staff
8.5/10
Cleanliness
8.4/10
Breakfast
7.0/10
Free Wi-Fi
7.2/10
Pros
Friendly staff
Good food selection
Clean pools
Various menu options
Daily room refilling
Cons
Uncomfortable bed
Guest reviews
based on 2468 reviews
8.2/10
based on 2454 reviews
4.5/5
based on 2357 reviews
7.9/10
Christina from Germany
Family with children
junior suite
4 nights in November 2025
|
Reviewed:February 06, 2026
8.8/10

charming stay near the beach

helpful staffexcellent accessclean pool
I was charmed by the staff! they were always smiling and ready to help. the beach access was excellent. I loved how close the hotel was to the ocean. the pools were clean and well-kept. I appreciated the comfortable loungers available.
The gym equipment seemed a bit outdated. Some machines needed maintenance.
Location
9/10
The hotel is near the beach. several local shops and restaurants are within a 10-minute walk. This made exploring the area easy! the convenient access to nearby attractions was certainly charming.
Facilities
8/10
There are multiple swimming pools. a dedicated kids' area exists near the main pool. It includes smaller slides. the hotel also features a small gym, though the equipment appears somewhat outdated.
Dining
9/10
The main buffet restaurant offered diverse options. there were themed nights. These provided an interesting culinary experience. i saw a dedicated snack bar next to the pool, serving quick bites such as burgers and fries.
Rooms
9/10
My junior suite featured a balcony. i enjoyed a separate seating area with a sofa. It enhanced relaxation! the room had a mini-fridge and coffee maker, and the air conditioning worked effectively.
0 Helpful
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Nathaniel from United States
Family with children
Standard Double Room
5 nights in November 2025
|
Reviewed:January 29, 2026
6/10

Decent Stay with Some Issues

restricted beach areaexpected tipping
I found a couple of things disappointing . The beach area felt restricted because of nets, limiting access to deeper water (probably due to algae). while the staff was generally nice, it seemed like getting drinks at the buffet was difficult unless you tipped. I wasn't really prepared for that. These little things impacted my experience somewhat.
0 Helpful
Rosie from United States
Family with children
Standard Double Room
5 nights in November 2025
|
Reviewed:January 15, 2026
7/10
friendly staffvarious foodenglish languagemissing blanketdust cloudloud music
The staff was very friendly. They tried to learn our names and also teach us different Spanish terms. The food was very good, and they had options to eat throughout the day. Their English was also good. They could have conversations with us.
There were no blankets, only sheets. A dust cloud was in my face when pulling back the sheets and lying on the pillows. The music played loudly until 11 pm every night.
0 Helpful
jordan from canada
Family with children
standard double room
4 nights in November 2025
|
Reviewed:December 13, 2025
9.0/10

a dreamy escape, lovely memories made

sea viewwooden cribclean beachrepetitive music
I felt so pampered! the front desk helped me find a room with a sea view and sunlight, even suggesting a wooden crib for our baby instead of a second bed. we celebrated my husband's birthday and received a complimentary bottle of wine, a tender surprise. the beach felt safe and clean. It gave us peace of mind.
Music was american and boring, even after i pointed it out. There were few activities. the food lacked variety and was not very warm when i arrived at the table. it.
Rooms
9/10
Our standard double room had fresh linens and effective air conditioning. It provided a peaceful retreat after a day of activities, our baby slept soundly. the room was always clean, thanks to the diligent housekeeping staff.
Facilities
9/10
The kids zone offered our children a safe place to play, encouraging them to make new friends. They have created new memories. the outdoor pool area had games and beach volleyball ensuring fun for everyone.
Dining
8/10
breakfast, lunch, and dinner offered plentiful options, and the snack bar kept us satisfied between meals. the japanese restaurant was amazing!!! and the management seemed thoughtful in keeping the customers happy with their choices.
Service
10/10
the staff showed such warmth and kindness. they welcomed my children. i feel thankful for their help and hospitality.
0 Helpful
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Amelia from United Kingdom
Family with children
junior suite
4 nights in November 2025
|
Reviewed:December 05, 2025
8.5/10

a little getaway

helpful staffrainfall showerstocked minibarearly entertainment
the staff was helpful and kind. they ensured my stay was seamless and stress-free. the room included a rainfall shower, which i really enjoyed, and a separate seating area. the minibar was stocked daily with soft drinks, quite convenient.
the entertainment ended quite early most nights. i wished it continued a little later.
Rooms
9/10
The junior suite features comfortable beds and a cozy ambiance. i found the separate seating area very handy for unwinding after a day of activities. It really enhanced my romantic evenings.
Facilities
8/10
the hotel offers three distinct restaurants. the pools are well-kept, and i saw plenty of beach chairs. i noticed hammocks and cabanas along the clean beachfront.
0 Helpful
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Martin from Germany
Family with children
Junior Suite
4 nights in August 2025
|
Reviewed:November 11, 2025
6/10

Decent stay but with some issues

reheated disheslimited operating hours
The food quality was inconsistent, with some dishes tasting reheated. I found the limited operating hours of the restaurants inconvenient (only one restaurant open each night) and reservations were required. Asking to take my leftover pizza back to the room was denied, disappointing considering they offered room service.
0 Helpful
Nathaniel from United States
Family with children
Junior Suite
4 nights in August 2025
|
Reviewed:October 04, 2025
9.0/10

Excellent Stay with Attentive Service

pristine beachcleaned poolsreally good service
The hotel staff demonstrated really good service, ensuring every need was met promptly. The beach was cleaned of seaweed daily, keeping the area pristine. I found the pools to be very clean and well-kept each day. (The animation team was great!).
The minibar contents were quite limited, offering only a few standard options.
Service
9/10
The restaurant staff were quick and efficient, fulfilling all requests with a smile. Housekeeping maintained excellent cleanliness throughout the hotel using effective cleaning methods. The front desk staff were proficient and very helpful with requests.
Rooms
8/10
Our suite was spacious and very clean, providing all necessary amenities for a comfortable stay. It was equipped with ample storage space and a free safe deposit box for securing valuables. The beds were comfortable, and the room was quiet.
Facilities
9/10
The hotel offers three good restaurants providing varied dining options. The pools were well kept and provided a clean and enjoyable experience. Beach chairs and hammocks were available for relaxation by the beach.
Location
10/10
The hotel is located right on the beach offering easy access to the sea. It is close to the bus station for easy access to the town center. It is in a good location near shopping and restaurants.
0 Helpful
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Questions of the users
About Cancun Bay All Inclusive Hotel
Is the all-inclusive package at Cancun Bay All Inclusive Hotel applicable to all types of drinks, including alcoholic ones?
12 November 2024
Yes, the all-inclusive package includes bottled water, soft drinks, Tecate beer, all cocktails, house wine, and other alcoholic beverages.
Can guests enjoy unlimited meals throughout the day? Also, is there a gym available for workouts?
8 December 2024
Yes, guests can indulge in meals as often as they like. Additionally, there is a fully equipped gym for fitness enthusiasts.
Does the hotel feature a swim-up bar?
25 October 2024
Yes, there is a jacuzzi bar located by the ocean, offering a fantastic experience for guests.
What is the prime season to experience a perfect beach holiday at Cancún Bay?
15 January 2025
The property enjoys delightful weather year-round, making it an inviting destination at any time.
As this is an all-inclusive resort, what are the specifics of the food and drink offerings?
4 February 2025
The all-inclusive package covers all meals and beverages, though there's a $5 service fee for room service.
Is there a private beach available on the hotel premises or will additional transport be needed to access it?
9 March 2025
Yes, a small private beach is conveniently located next to the property.
Are transfer services available for airport transportation, and are meals included free of charge?
21 May 2024
Transfer services are available at an additional charge, while all food and drinks are included in the all-inclusive package.
What does the term "full board included" imply compared to an "all-inclusive" package?
18 April 2025
Both terms refer to the same offering, encompassing all meals and beverages.
Does the hotel provide Wi-Fi access in guest rooms?
6 June 2024
Yes, Wi-Fi is available throughout all areas of the hotel, including the rooms.
Is it permissible to smoke on the balcony areas of the rooms?
13 July 2024
Rooms are non-smoking, but smoking on balconies is allowed if the doors to the room are closed.
What can visitors expect from the hotel's spa services and how much do they cost?
2 August 2024
Massage services are available starting at $35 USD for a 40-minute session, providing a luxurious way to relax during the stay.
Are there any special seasonal offers available for guests looking to experience Cancun this summer?
5 September 2024
Yes, enjoy a 50% discount during the summer sale, perfect for discovering the beauty of the Caribbean.

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Rooms and Guests2 Guests, 1 Room